Wyjątkowa koncepcja tworzenia map doświadczenia pacjentów stanowi uporządkowaną metodykę ukazującą punkt widzenia pacjenta i stronę kliniczną procedur. Podczas tworzenia map zestawione zostają dane i opinie uzyskane podczas gruntownej analizy, jak również stanowiska każdej ze stron i obserwacje poczynione podczas pracy.
Mapa doświadczenia pacjentów ukazuje za pomocą środków wizualnych punkt widzenia pacjenta, problematyczne aspekty i najskuteczniejsze rozwiązania dla danego środowiska. Mapy te zwykle zajmują powierzchnię całej ściany.
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Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.
The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.
Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.
The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.
Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.
The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.
